Refund policy & terms

7-day returns

You may return any unopened product within 7 days of delivery for a full refund or store credit.

Item Condition: Items must be returned in their factory sealed original, undamaged packaging, complete with all included accessories, manuals, and protective films.

Return Shipping Fees: If you are returning an item due to a change of mind, you will be responsible for paying the return courier/shipping costs.

If the return is due to an error on our part (e.g., incorrect item sent) or a defect upon arrival, we will arrange and cover the collection costs.

Refund Processing Time: Once your returned item is received, inspected, and approved by our warehouse, your refund will be processed back to your original payment method (or via EFT) within 3 to 5 business days. Depending on your bank, funds may take up to 7 business days to reflect in your account.

12-month limited warranty

First 6 Months (CPA Statutory Rights): If your product develops a manufacturing or technical defect within 6 months of delivery, you (the customer) are entitled to choose between a repair, replacement, or full refund under Section 56 of the Consumer Protection Act. We will cover all return collection and courier costs.

Months 7 to 12 (Extended Store Warranty): If your product develops a technical or manufacturing fault between 7 and 12 months of delivery, we will repair or replace it free of charge under our store warranty; however, the customer will be responsible for return courier costs.

What Is Covered: Internal component failures, factory manufacturing defects, PCB failures, and non-impact software/hardware glitches under normal operating conditions.

What Is Excluded: Physical & Impact Damage: Drops, cracked housing, snapped structural components (e.g., snapped triggers/joysticks), crushed parts, or liquid ingress.

Misuse & Wear and Tear: Normal cosmetic wear, unauthorized opening/modifications, usage outside standard operational limits, or power surge/load-shedding damage without suitable protection.

How to initiate a return or warranty claim

1. Contact our support team at mike@gamertrends.co.za with your original order number, a description of the issue, and clear photo/video proof if reporting a defect or damage.

2. Our team will review your claim within 24–48 hours and provide assistance, return instructions or arrange a courier collection where applicable.

Your rights (Consumer Protection Act)

Nothing in this policy limits, restricts, or alters your statutory rights under the South African Consumer Protection Act 68 of 2008 (CPA).

Under the CPA, if goods are defective, unsafe, or fail to meet reasonable quality standards within 6 months of delivery, you are entitled to choose between a repair, replacement or full refund, provided the issue does not arise from post-purchase physical abuse, neglect, or improper handling.